Privacy Policy — Edison Home Healthcare Agency

This privacy policy describes how Edison Home Healthcare Agency collects, uses, and protects the information families share when contacting us about home care services. The policy applies to information collected through our website, our phone line, our intake form, and any in-home or in-person conversations with our senior care coordinators.

The version below covers the website and intake-form data we collect from families before care begins. After care begins, additional medical and operational records are governed by separate care-relationship agreements signed at the start of service. This policy is reviewed periodically and updated as practices evolve.

What we collect

Through the website intake form, we collect the information families provide voluntarily, which typically includes:

• Name (the person filling out the form, and where applicable the person who needs care)
• Phone number and email address
• Town or ZIP code
• A short description of the situation (free-text field)
• Preferred contact method and time

Through phone calls, we collect notes the senior care coordinator takes during the conversation about the household and the situation. These notes are used to prepare for the in-home assessment and to create the care plan.

We do not collect on the website or through the intake form:

• Diagnosis codes or detailed medical history
• Date of birth or Social Security numbers
• Health insurance member numbers, policy details, or carrier identifiers
• Bank, credit-card, or financial-account information
• Photographs of patients, caregivers, or family members

By design, the intake form is a low-data form that captures only what a coordinator needs to call the family back and schedule a free in-home assessment.

How we use the information

The information collected before care begins is used to:

• Return the family's call or message about home care services
• Schedule the free in-home assessment
• Prepare a written care plan based on the conversation
• Coordinate the start of services if the family chooses to begin care
• Improve the responsiveness and quality of our intake process

We do not sell, rent, or trade family information to third parties. We do not use intake-form information for marketing campaigns to third-party services or products. The phone-call recordings and call-notes infrastructure that may be used as part of our customer-relationship management may store information for the operational purpose of returning calls and managing the care relationship.

Service providers we use

To operate the website and the intake-form workflow, we use third-party service providers, which may include:

• A web-hosting provider (currently Vercel) for the website infrastructure
• A customer-relationship-management platform (currently GoHighLevel) for managing intake forms, phone tracking, and call routing
• An analytics provider (currently Google Analytics 4 and Vercel Analytics) for understanding aggregate website traffic — these tools record anonymized page-view information but do not collect personally identifiable health information through the website
• An email-and-text routing service used as part of the customer-relationship platform to deliver intake-form notifications to our coordinators

Each of these providers operates under their own privacy and security practices. We selected them based on industry-standard reliability and privacy practices.

Cookies and website analytics

The website uses a small number of cookies and analytics technologies to understand aggregate traffic patterns, page-load performance, and conversion behavior. These tools record anonymized information about how visitors arrive at the site and which pages they view.

The website is configured to honor browser-level "Do Not Track" signals where technically feasible. The website does not use cookies to build cross-site advertising profiles.

Data retention

Intake-form submissions and call notes from families who do not start care are retained for a limited period (typically 12 to 24 months) and then archived or deleted. Records for families who do start care are retained for the duration of the care relationship plus the period required by applicable record-keeping practices.

A family who would like their information removed from our systems can email the agency or speak with their senior care coordinator. We will confirm the removal in writing.

Children

The website and the intake form are not directed to children under 18. Families seeking pediatric home care for a child are still welcome to contact us — the parent or guardian provides the information on behalf of the child, and the records are governed by the same practices described in this policy.

Changes to this policy

We may update this privacy policy from time to time as practices evolve. Changes are reflected in the "updated" date above. Material changes that affect how we use family information will be communicated via the website at minimum.

Related links

For visitors looking for related operational information, the terms of service page covers the website's terms of use, the about Edison Home Healthcare Agency page covers the agency itself, and our care team page covers how the team is structured. The safety and training page describes our caregiver-screening practices.

How to reach us about this policy

Questions about this privacy policy, requests to access information held about a family, or requests to delete information from our systems can be made by phone or by email — contact us by phone or through the intake form. A senior care coordinator will route the request to the appropriate person.